Shipping & Returns
All orders within Australia have a $12.50 flat rate postage, postage is free on orders over $120.
Bulky item orders may incur an additional charge.
Once your order has been shipped, you will receive a notification via email with tracking details.
If you have purchased a full priced item from us that is an incorrect fit, or you have simply changed your mind, we are happy for you to exchange this item or offer a store credit. Refunds will only be given for faulty items, not change of mind.
- Items must be returned within 30 days of original purchase date. We will not accept returns after this time.
- Items can be returned for an exchange, or for a store credit.
- Return postage is at the cost of the customer.
- As per Australian Consumer Law, refunds will only be given for faulty items, not change of mind.
- Refunds, exchanges or store credit will not be given for sale items.
- Items must be in their original condition (unworn and unwashed), with tags attached and undamaged, and in original packaging.
- Sugarbabies reserves the right to refuse a return should the item not be in its original condition (including packaging and tags).
Our returns policy is compliant with Australian Consumer Law. If you have any queries or questions regarding our policy, please do not hesitate to contact us.
Please contact us ASAP if you have received a faulty or incorrect item. If deemed faulty, we are happy to offer a replacement (if available), store credit or a full refund.