Refund policy
Returns & Refunds Policy
At Sugarbabies, we want you to love every purchase. If something isn’t quite right, we’re here to help. Please take a moment to read through our returns policy below.
Change of Mind or Incorrect Fit
We’re happy to offer an exchange or store credit on full-priced items if:
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The item is returned within 30 days of the original purchase date
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It is in original condition – unworn, unwashed, tags attached, and in its original packaging
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You provide proof of purchase (receipt or order confirmation)
Please note:
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Refunds are not offered for change of mind or incorrect fit
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Return postage is at the customer’s expense
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We do not accept returns or provide refunds on sale items
Sugarbabies reserves the right to refuse returns that do not meet the above criteria.
How to Return an Item
To initiate a return, please email us at info.sugarbabies1@gmail.com with the following:
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Your order number or receipt
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Reason for return
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A photo (if the item is faulty)
Once approved, we’ll provide return instructions and the return address.
We recommend using a tracked postal service, as Sugarbabies is not responsible for returned items lost in transit.
Processing Time
Once your return is received and inspected, please allow 2–5 business days for your return to be processed.
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Store credit will be issued via email as a digital code
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Store credits are valid for 3 years from the date of issue
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Refunds (for faulty items only) will be issued to your original payment method if purchased online, or by cash if purchased in-store.
Faulty or Incorrect Items
If you believe you’ve received a faulty or incorrect item, please contact us as soon as possible.
We will require your proof of purchase and a photo of the item.
If the item is deemed faulty, you may choose from:
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A replacement (if available)
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A store credit
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A full refund
All faulty returns are assessed in line with Australian Consumer Law.
Items Not Eligible for Return
For hygiene reasons, we cannot accept returns on the following items (unless faulty):
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Dummies
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Teethers
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Swimwear
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Underwear
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Hair accessories
Need Help?
We’re always here to assist.
📧 Email: info.sugarbabies1@gmail.com